sisilPrivacy Policy

This page describes what we collect when you use sisil and how we keep that data protected. Your privacy matters to us; we handle your personal information carefully and only use it for purposes tied to your account, regulatory compliance, and platform security.

When you create an account on sisil, you provide core identity details — your name, email, date of birth, and national ID number — as part of our Know-Your-Customer (KYC) verification. We also collect payment information (e-wallet or bank details), transaction history, and your device data (IP address, browser type, operating system). Our sisil team uses these details to verify your identity, process deposits and withdrawals, detect fraud, and comply with Indonesian and international anti-money-laundering regulations.

We understand that gaming and financial data is sensitive. This policy explains what we collect, who has access to it, how long we retain it, and what rights you have. If you have questions about your data on sisil, contact our support team — we respond within two business hours during our standard support window.

What Data We Collect on sisil

We at sisil collect several categories of information from you:

Note: We do not collect data on your location beyond what IP geolocation provides. We do not track you off-site or sell your data to marketing companies.

How We Use Your Data on sisil

Our sisil team uses your data for legitimate business purposes only:

  1. Account verification and compliance — We verify your identity against government databases and use your data for KYC checks and anti-money-laundering screening.
  2. Payment processing — We pass your payment details to mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and your bank to execute deposits and withdrawals.
  3. Fraud detection — We analyse transaction patterns, device IDs, and IP addresses to spot suspicious activity and protect your account.
  4. Platform improvement — We review anonymised usage data to optimise our sisil app performance, identify technical issues, and enhance game offerings during major events like Liga 1, Piala Indonesia, and Piala AFF seasons.
  5. Legal compliance — We retain transaction records and identity data to comply with Indonesian gaming regulations and global anti-money-laundering standards.
  6. Customer support — We use your account history and communication logs to resolve disputes and assist you with technical or account issues.

We do not use your data for direct marketing unless you opt in. We do not sell your data to third parties. During major tournaments or holidays such as Idul Fitri, Idul Adha, Imlek, or Nyepi, we may send you optional event notifications; you can unsubscribe at any time.

Third-Party Processors and Data Location on sisil

Our sisil platform uses third-party service providers to deliver features you rely on. These include:

We require all third-party processors to sign data-protection agreements and comply with privacy standards equivalent to our own. Your data is shared only with processors necessary to deliver sisil services; we do not authorise broad sharing or repurposing.

Your rights on sisil

  • Right to access: Request a copy of all data we hold about you on sisil
  • Right to correction: Update inaccurate identity or contact details in your sisil account
  • Right to deletion: Request removal of your data after account closure (subject to legal retention requirements)
  • Right to portability: Request your data in a standard format for transfer to another service
  • Right to object: Opt out of marketing communications and optional tracking

Data Retention and Account Closure on sisil

We at sisil retain your data for as long as your account is active plus seven years after closure. This extended retention period complies with Indonesian anti-money-laundering regulations. If you close your account on sisil, we anonymise your personal details but retain transaction records for compliance and dispute resolution.

If you request deletion of your data before the seven-year window expires, we retain only the minimum required for legal compliance — this includes transaction records, identity verification documents, and KYC data. We cannot delete data if an active dispute, investigation, or regulatory inquiry exists on your account.

Our sisil team does not share your data with law enforcement unless legally compelled by a court order or warrant. If such a request arrives, we notify you unless prohibited by law.

Security and Cookies on sisil

We protect your data through encryption (TLS 1.2+), secure password hashing, and restricted access. Our sisil team undergoes annual security training. We conduct regular vulnerability assessments and penetration testing. However, no system is non-specific info secure; we cannot guarantee absolute protection against all threats.

We use cookies on sisil to remember your login session, your preferred language, and which games you view. These are essential for your user experience. You can disable cookies in your browser, but doing so may limit sisil functionality. We do not use cookies for cross-site tracking or to identify you on other websites.

Contact our sisil support team if you have questions about your data, wish to request deletion, or suspect unauthorised access to your account. We respond in English and typically reply within two business hours during standard business hours.

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